Effective date: 5 September 2026 Last updated: 5 September 2026 Version: 1.0
Language notice: This is an English translation provided for your convenience. The Turkish version is the binding text; in the event of any discrepancy, the Turkish version prevails. See Mesafeli Satış Sözleşmesi.
This agreement is made under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette 27.11.2014 / 29188). Before the contract is concluded, the Preliminary Information Form is provided to you. ⚠️ This agreement provides that you have no right of withdrawal — see §8.
1. Parties
PROVIDER
| Trade name | Melih Can Akbulut |
| Platform | Pelastra (pelastra.com) |
| Address | Soğanlık Yeni Mah. Atatürk Cad. No: 13 D: 5, 34880 Kartal / İstanbul, Türkiye |
| Tax office | Yakacık Tax Office |
| [email protected] |
BUYER (CONSUMER): the person who holds an account on the platform and completes the purchase. The Buyer's name, email address and invoicing details are taken from the account record and the order summary.
In this agreement the Provider is referred to as "Pelastra" or "we", and the Buyer as "you".
2. Subject of the agreement
The subject of this agreement is to set out the rights and obligations of the parties in relation to the provision of the fixed-term digital subscription service ordered electronically by the Buyer through the Pelastra platform.
The subject of the agreement is a service; there is no sale of physical goods, no shipping and no physical delivery.
3. The service and the price
The name, scope, subscription period, total price including all taxes and renewal date of the purchased plan are shown in the order summary on the checkout screen and form an integral part of this agreement.
- Prices are in Turkish Lira (TRY) and include all taxes.
- No additional charge is collected under the name of shipping, delivery, commission or similar.
- Current plan contents and prices are published on the pricing page of the platform.
4. General provisions
4.1. The Buyer acknowledges having read and approved the Preliminary Information Form before placing the order.
4.2. This agreement applies together with the Terms of Service and the Privacy Policy. In case of any conflict between this agreement and the Terms of Service regarding paid subscriptions, this agreement prevails; on all other matters the Terms of Service apply.
4.3. The Buyer declares that they are over eighteen years of age and have legal capacity.
4.4. The Buyer declares that the information provided during the order is accurate and complete, and accepts responsibility for the consequences of any inaccuracy.
4.5. This agreement is deemed concluded when the Buyer approves it on the checkout screen and the payment is successfully completed.
5. Performance — electronic and immediate
5.1. The service is performed immediately in the electronic environment upon approval of payment; the features of the purchased plan are automatically activated in the Buyer's account.
5.2. There is no separate delivery time, delivery address or delivery cost. For details see Delivery and Refund Policy.
5.3. The Buyer is responsible for their own internet connection and a suitable device in order to access the service.
6. Payment
6.1. Payment is collected by credit or debit card through the infrastructure of iyzico — iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.
6.2. Card details do not reach Pelastra servers and are not stored by Pelastra; they are transmitted directly to the payment institution.
6.3. If the payment is declined, cancelled or cannot be collected for any reason, Pelastra is released from its obligation to provide the service.
6.4. The invoice is sent electronically to the email address registered in the Buyer's account after the order.
7. Subscription term, automatic renewal and cancellation
7.1. The subscription is charged in advance for the period stated in the order summary.
7.2. Unless cancelled, the subscription renews automatically for the same period and the renewal fee is charged to the saved payment method. The Buyer is notified before each renewal.
7.3. The Buyer may cancel the subscription from their account at any time, unilaterally and without giving a reason. Cancellation takes effect at the end of the period already paid for; the service continues to be available until that date and no further charge is made.
7.4. A price change does not affect the current period and is notified to the Buyer at least 30 days before the renewal date. A Buyer who does not accept the new price may cancel before renewal.
7.5. If the Buyer moves to a lower plan, existing records are not deleted; only the ability to add new records and use the relevant features is limited by the boundaries of the new plan.
8. Absence of the right of withdrawal
8.1. Under Article 15/1-ğ of the Distance Contracts Regulation, there is no right of withdrawal in contracts for services performed instantaneously in the electronic environment.
8.2. A Pelastra subscription falls within this exception: performance begins upon approval of payment and all features of the plan become available to the Buyer.
8.3. Through a separate and unticked checkbox on the checkout screen, the Buyer acknowledges and undertakes that:
- they expressly request that performance begin immediately, and
- preliminary information has been provided to them that they therefore have no right of withdrawal.
8.4. The absence of a right of withdrawal does not remove the refund cases set out in §10 below.
9. Provider's obligations and provision of the service
9.1. Pelastra undertakes to provide the service in accordance with this agreement and the scope published on the platform.
9.2. The service is provided "as is". Temporary interruptions may occur due to planned maintenance, updates, or causes beyond Pelastra's control (infrastructure provider outages, force majeure). Planned maintenance is announced in advance where possible.
9.3. If a paid feature is materially restricted or removed, the Buyer is notified in advance and the refund in §10 applies.
9.4. In cases of force majeure (natural disaster, war, uprising, cyber attack, change in legislation, suspension of service by an infrastructure provider, etc.) the obligations of the parties are suspended until the impediment is removed. If the impediment exceeds 30 days, either party may terminate the agreement; in that case the amount corresponding to the unused period is refunded to the Buyer.
10. Cases in which a refund is made
Although there is no right of withdrawal, the amount corresponding to the unused period is refunded to the Buyer in the following cases:
| Situation | Refund |
|---|---|
| A paid feature is materially restricted or removed | Pro-rata refund of the unused period or free termination of the subscription (the Buyer chooses) |
| The Terms of Service are changed to the Buyer's detriment and the Buyer closes their account rather than accept | Pro-rata refund of the unused period |
| Force majeure exceeds 30 days and the agreement is terminated | Pro-rata refund of the unused period |
| The service cannot be accessed at all due to a technical fault that is not resolved within a reasonable time | Pro-rata refund of the unused period |
| Duplicate or incorrect charge | The full incorrect amount |
Cases in which no refund is made: the Buyer cancelling the subscription of their own accord (in which case the service remains available until the end of the period), insufficient use of the service, and closure of the account due to the Buyer's breach of the Terms of Service.
Refunds are made to the same payment method used for the payment, within 14 days of the refund decision. The time it takes for the amount to appear on the card account depends on the bank and is outside Pelastra's control.
For details see Delivery and Refund Policy.
11. Buyer's obligations and default
11.1. The Buyer must use the service in accordance with the Terms of Service and applicable legislation.
11.2. If, in a card payment, the card fails to pay the debt for a reason attributable to the Buyer, the Buyer is deemed to be in default and Pelastra may suspend the service.
11.3. No refund is made where the account is closed due to the Buyer's breach of the Terms of Service.
12. Protection of personal data
The Buyer's personal data is processed as described in the Privacy Policy and the Personal Data Processing Notice.
Payment data is not processed by Pelastra; it is processed by the payment institution under its own privacy notice.
13. Complaints, disputes and competent authority
13.1. Requests and complaints may be sent to [email protected] or [email protected].
13.2. In the event of a dispute, and within the monetary thresholds determined annually by the Ministry of Trade, the Buyer may apply to the Consumer Arbitration Committee or the Consumer Court of their place of residence or of the place where the transaction was carried out.
13.3. Turkish law applies to this agreement. For Buyers who do not qualify as consumers, the Istanbul Anatolian Courts and Enforcement Offices have jurisdiction.
14. Entry into force and retention
14.1. This agreement enters into force when the Buyer approves it on the checkout screen and the payment is completed.
14.2. The agreement is stored electronically together with the approval date, the version of the approved text and the order reference, and is sent to the Buyer on request.
14.3. Amendment of the text does not affect the current subscription period; the new text applies to subsequent orders and renewals.
15. Contact
[email protected] (orders and invoicing) · [email protected] (support) · [email protected] (legal notices)
Melih Can Akbulut, Soğanlık Yeni Mah. Atatürk Cad. No: 13 D: 5, 34880 Kartal / İstanbul, Türkiye