Effective date: 5 September 2026 Last updated: 5 September 2026 Version: 1.0
Language notice: This is an English translation provided for your convenience. The Turkish version is the binding text; in the event of any discrepancy, the Turkish version prevails. See Teslimat ve İade Şartları.
This text supplements the Distance Sales Agreement and should be read together with it.
1. What are you buying?
What you buy through Pelastra is a digital subscription service (software service) granting access to the platform's paid features for a fixed period.
No physical product is sold. Accordingly:
- there is no shipping, dispatch or delivery address,
- no delivery charge is collected,
- processes specific to physical goods — "defective goods", "exchange", "return by courier" — do not apply.
2. Delivery — electronic and immediate
The service is performed immediately in the electronic environment. The moment your payment is approved:
- your subscription becomes active in your account,
- the features of the plan you purchased become available immediately,
- a confirmation email and your invoice are sent to the email address on your account.
Delivery time: Immediate (simultaneous with payment approval). Place of delivery: Your account — no separate address is required. Delivery cost: None.
If your payment is approved but the features are not activated within a reasonable time, please write to [email protected]; if the problem cannot be resolved, the refund rules in §4 apply.
3. Right of withdrawal — does not exist
⚠️ Under Article 15/1-ğ of the Distance Contracts Regulation, there is no right of withdrawal for services performed instantaneously in the electronic environment. A Pelastra subscription falls within this scope.
At the time of purchase you declare, through a separate checkbox, that you expressly request that performance begin immediately and that you have been informed that you therefore have no right of withdrawal.
However, this does not mean "no refunds under any circumstances". Refunds are made in the cases listed in §4 below.
4. Cases in which a refund is made
| Situation | Refund |
|---|---|
| We materially restrict or remove a paid feature | Pro-rata refund of the unused period or free termination of the subscription — your choice |
| We change the Terms of Service to your detriment and you close your account rather than accept | Pro-rata refund of the unused period |
| You cannot access the service at all due to a technical fault we do not resolve within a reasonable time | Pro-rata refund of the unused period |
| Force majeure exceeds 30 days and the agreement is terminated | Pro-rata refund of the unused period |
| A duplicate or incorrect charge is made | The full incorrect amount |
Cases in which no refund is made
- Cancelling your subscription of your own accord. Cancellation takes effect at the end of the period you have paid for; you keep using the service until then and no further charge is made. The fee for the period in progress is not refunded.
- Not having used the service enough. The subscription is priced by period of access, not by amount of use.
- Closure of your account due to your breach of the Terms of Service.
5. Refund process
How to request: Write to [email protected] from the email address on your account. Including the order date and the reason for the refund speeds up the process.
Assessment: Requests are answered within 7 days at the latest.
Refund method: Refunds are made to the same payment method used for the payment. No refund is made in cash or to a different account.
Timing: A refund instruction is given to the payment institution within 14 days of the refund decision. The time it takes for the amount to appear on your card account depends on your bank and is outside Pelastra's control; banks generally apply a period of a few business days to a few weeks.
6. Cancelling your subscription
You may cancel your subscription from your account at any time and without giving a reason. You do not need to contact us to cancel.
After cancellation:
- you keep using the service until the end of the period you have paid for,
- no further charge is made for the next period,
- at the end of the period your account returns to the free plan; your records are not deleted, only your ability to add new records and use the relevant features is limited by the boundaries of the free plan.
Cancelling a subscription does not mean deleting your account. If you wish to delete your account entirely, you may follow the account deletion route described in the Privacy Policy.
7. Invoice
Your invoice is sent electronically to the email address registered in your account after the order. If your invoicing details need correction, write to [email protected].
8. Complaints and remedies
You may send your requests and complaints to [email protected] or [email protected].
In the event of a dispute, and within the monetary thresholds determined annually by the Ministry of Trade, you may apply to the Consumer Arbitration Committee or the Consumer Court of your place of residence or of the place where the transaction was carried out.
9. Contact
[email protected] (orders, invoicing and refunds) · [email protected] (support)
Melih Can Akbulut, Soğanlık Yeni Mah. Atatürk Cad. No: 13 D: 5, 34880 Kartal / İstanbul, Türkiye