Effective date: 5 September 2026 Last updated: 5 September 2026 Version: 1.0
Language notice: This is an English translation provided for your convenience. The Turkish version is the binding text; in the event of any discrepancy, the Turkish version prevails. See Ön Bilgilendirme Formu.
This form is provided under Law No. 6502 on Consumer Protection and Article 5 of the Distance Contracts Regulation (Official Gazette 27.11.2014 / 29188), so that you are informed before placing your order. The order cannot be completed without approving this form. ⚠️ This form states that you have no right of withdrawal. Please read Section 7 carefully.
1. Seller / Provider details
| Trade name | Melih Can Akbulut |
| Platform | Pelastra (pelastra.com) |
| Address | Soğanlık Yeni Mah. Atatürk Cad. No: 13 D: 5, 34880 Kartal / İstanbul, Türkiye |
| Tax office | Yakacık Tax Office |
| MERSİS no | — (sole proprietorship; not registered with the trade registry) |
| Orders and invoicing | [email protected] |
| Support | [email protected] |
| Complaints and legal notices | [email protected] |
2. Essential characteristics of the service
The subject of the contract is a fixed-term digital subscription service (software service) provided through the Pelastra platform. There is no sale of physical goods, no shipping and no physical delivery.
The features included depend on the plan you select. The name, scope, term and price of the plan you purchase are shown separately in the order summary on the checkout screen; that information forms an integral part of this form.
Current plan contents and prices are published on the pricing page of the platform.
Pelastra is not a private employment agency and does not sell job placement or intermediary services. Paid plans provide access to profile, document tracking, analysis and operations tools. See Terms of Service §3 and §12.
3. Total price and taxes
The subscription price shown on the checkout screen is the total amount including all taxes. No additional charge, commission or shipping fee is collected under any name.
Prices are in Turkish Lira (TRY).
Price changes do not affect your current subscription period; you are notified at least 30 days before the renewal date.
4. Payment method
Payment is collected on the checkout screen by credit or debit card through the infrastructure of iyzico — iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.
Your card details never reach Pelastra servers and are not stored by Pelastra; they are transmitted directly to the payment institution. See Privacy Policy.
5. Performance (delivery) — electronic and immediate
The service is performed immediately in the electronic environment: the features of your plan are activated in your account the moment your payment is approved. There is no separate delivery time, delivery address or delivery cost.
See Delivery and Refund Policy.
6. Subscription term, automatic renewal and cancellation
The subscription is charged in advance for the period stated on the checkout screen.
Unless you cancel, the subscription renews automatically for the same period and the renewal fee is charged to your saved payment method. You are notified before each renewal.
You may cancel your subscription at any time, unilaterally and without giving a reason, from your account. Cancellation takes effect at the end of the period you have paid for; you keep using the service until then and no further charge is made.
7. Right of withdrawal — does not exist
⚠️ You have NO right of withdrawal for this order. Do not approve without reading the explanation below.
Article 15/1-ğ of the Distance Contracts Regulation lists "contracts for services performed instantaneously in the electronic environment, or for intangible goods delivered instantaneously to the consumer" among the exceptions to the right of withdrawal.
A Pelastra subscription falls within this scope: performance begins the moment payment is approved and all features of the plan become available in your account. Accordingly, the fourteen-day right of withdrawal does not apply to this contract.
By approving your order you declare that:
- you expressly request and accept that performance begins immediately, and
- you have been informed that you therefore have no right of withdrawal.
This declaration is collected through a separate checkbox on the checkout screen and is recorded by us.
The absence of a right of withdrawal does not remove all cases in which a refund is made. For the refund rules applying to cancellation, failure to provide the service, removal of a feature and similar situations, see Delivery and Refund Policy §4.
8. Complaints and remedies
You may send your requests and complaints to [email protected] or [email protected].
In the event of a dispute, and within the monetary thresholds determined annually by the Ministry of Trade, you may apply to the Consumer Arbitration Committee or the Consumer Court of your place of residence or of the place where the transaction was carried out. Current thresholds are published by the Ministry of Trade.
9. Recording and retention
The Distance Sales Agreement you approve together with this form is recorded with the date of your approval and the version of the text you approved, and is sent to you on request.
10. Approval
By approving this form on the checkout screen you acknowledge and declare that you have read and understood all of the information in Sections 1–9, and in particular that the preliminary information regarding the absence of a right of withdrawal explained in Section 7 has been provided to you.